FAQs

SHIPPING INFORMATION

What Shipping Methods Are Available?

We use both FedEx and USPS to handle the shipping. SO, it is really up to you who you want us to ship your items with. FedEx is faster and you can track your shipment while USPS is a cheaper but you don’t have the luxury of a tracking number when shipping internationally. 

Do You Ship Internationally?

Yes! So it does not matter if you live in Timbuktu or Honolulu we can ship your items to you. Our products are proudly American made and shipped from Los Angeles, California to wherever you are in the universe.

How much will shipping cost me?

This really will depend on where in the world you stay. Our shipping costs are worked out exactly during the checkout process. So if you want to know the exact costs, add the items you want to your cart and then head to checkout to calculate the shipping costs.

To give you an idea, shipping costs for our tee’s range from $3.50 if you living stateside and from $5.00 if you live over the pond.

Shipments outside of the USA may incur customs fees, depending on destination country. The fee may vary depending on your order value, country limits, and other factors. We have no idea what your country may charge you when you receive your items. From what we hear small orders (under $100.00) generally don’t incur any kind of ‘import TAX’ – You should check this out for yourself though to be sure.

How Long Will It Take To Get My Package?

Not too long.

We take about 2-7 business days to create our apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products – we getting faster at this, our record so far is 2 business days.

Then add shipping times to that. If you reside stateside then you will get it anywhere from 1-3 days later if you use FedEx and 3-5 days if using USPS. If you live across the pond then you looking at 1-5 days later with FedEx or 10-20 days if using USPS.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

We use PayPal to process all of our transactions and to keep things easy! If you do not have a PayPal account, don’t stress. You can still pay with your credit or debit card on checkout. Super simple!

Do you keep any of my payment information?

Nope! Your payment information is super secret and super safe. No details are known or kept by us. The only things we keep a record of is what you ordered and where to ship it to.

ORDERS AND RETURNS

How do I place an Order?

Wow, it’s hectic that you even have to be asking this, in this day and age. Anyway lets assume you are totally technology illiterate, here is what you do. Find something you like. Add it to your cart. Find something else you like. Add that to your cart. Once you are done shopping, head to checkout and pay for your order (entering a coupon code if you have one). Done. Easy right?

I ordered the wrong size, now what?

Once you have payed for your order, we make it. So if you chose the wrong size on checkout, then you need to email us ASAP and we will see what we can do to make it right. We may not always be able to fix your mistakes. So worst case scenario you can give your T-shirt to your fat uncle or thin cousin.

Do I need an account to place an order?

No. We have this fancy thing called guest checkout, so you don’t need to create an account. However should you wish to create an account you can do so in the process of checking out. Then at least you will be able to login later and do cool things like track your order and see your purchase history and stuff like that. It’s up to you.

How Do I Track My Order?

Once you have placed your order, you can track it’s status here – just enter your order number and email you used during checkout. Assuming you chose a shipping option that has a tracking number we will update the status of your order with your tracking number. If you chose to use FedEx you can track your package here. If you chose to use USPS you can track your package here (only available if you live stateside).

How Can I Return a Product?

If there’s something wrong with your order and it was an error on our part (wrong size, defective product, etc.), return it to us unworn, unused and unwashed in it’s original packaging within 15 days of delivery and we’ll be happy to issue you a refund. Our address:

DESIGNER CONFESSIONS.
19749 DEARBORN ST
CHATSWORTH CA 91311
UNITED STATES

Any unanswered questions? Contact Us